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IT Helpdesk Technician – Systems Administration (Level 2)

On-site (Mataró): with occasional visits to clients.

Salary: Based on the experience provided.

Minimum experience: Two years.

Permanent contract full-time.

Minimum studies: Higher Vocational Training (CFGS) in Network and Systems Administration or similar.

Required knowledge: Basic concepts of Windows operating systems (client and server), networking (configuration, VLAN, VPN), virtualization, security (antivirus, backups).

Job description

You will be part of a multidisciplinary technical team providing user support and collaborating in the management and maintenance of internal and client systems. You will work with Windows Server environments, Active Directory, Office 365, virtualization (VMware/Hyper-V/Proxmox), and cloud services (Azure, AWS). Your main role will be helpdesk support and resolution of Level 1 and Level 2 incidents, with a growth path toward advanced systems administration.

Responsibilities

  • Diagnosis and resolution of issues in IT environments (on-site and remote).
  • Installation and configuration of equipment, operating systems, and corporate applications.
  • Support in Office 365, Exchange Online, and SharePoint environments.
  • Assistance with virtualization (VMware, Hyper-V) and cloud environments (Azure).
  • Management of backups, antivirus, and basic security measures.
  • Technical documentation and follow-up using ticketing tools.

Valued

  • Knowledge of virtual environments (VMware, Hyper-V, Proxmox).
  • Experience with backup tools such as Veeam.
  • Knowledge of advanced networking (switching, routing, VLAN, VPN).
  • Experience with firewalls and perimeter security (Fortinet, others).
  • Knowledge of Linux systems.
  • Experience with monitoring and ticketing tools.
  • Basic knowledge of network and cloud services (email, printing, file services).
  • Basic knowledge of databases (SQL Server).
  • Ability to work with technical documentation in English.

We offer

  • Permanent contract and career plan with progression to Level 3 (advanced systems administration).
  • Mentoring and continuous training (Udemy for Business, Open University).
  • Schedule: Monday to Thursday 08:00–17:30 (1h lunch break) and Friday 08:00–14:00.
  • Qualified technical team and a dynamic environment where ideas matter.

Are you interested in joining our team?

  • Send your CV to: rrhh@kriter.net